Terms and Conditions for Coaching Services
Last updated: 28/05/2026
These Terms and Conditions apply to coaching, wellbeing, performance, nutrition, fitness, meditation, mindset and related services provided by [Paul Cashmore / Paul Cashmore Coaching
Please read these terms before booking, paying for, or accessing any coaching service, client page, digital resource, programme, membership or subscription.
By booking a call, making payment, accessing a client page, or using any coaching resources, you agree to these Terms and Conditions.
1. Business details
Provider: [Paul Cashmore Coaching]
Website: [www.paulcashmore.co.uk]
Email: [paul@paulcashmore.co.uk]
2. Services covered by these terms
These terms apply to any services offered by the Provider, including but not limited to:
One-to-one coaching calls
Executive coaching
Stress, resilience and high-performance coaching
Mindset and nervous system regulation coaching
Burnout recovery and performance support
Be Hunter Fit fitness and nutrition coaching
Recipe guidance and nutrition education
Meditation, sound healing and wellbeing resources
NLP, timeline therapy, anchoring and related personal development tools
Password-protected client pages
Downloadable or online digital resources
Monthly coaching memberships or rolling subscriptions
Workshops, talks, corporate sessions or group programmes where these terms are provided or referenced
The exact service, price, frequency, duration and deliverables will be set out on the relevant client page, payment page, invoice, proposal, email confirmation or written agreement.
3. Nature of coaching services
The services are designed to provide coaching, education, guidance, accountability, wellbeing support and practical tools for personal development, stress management, performance and lifestyle improvement.
The services are not a substitute for medical care, psychological therapy, psychiatric treatment, financial advice, legal advice, emergency support or clinical healthcare.
You remain responsible for your own decisions, actions, wellbeing, health choices, training choices, nutrition choices and results.
If you have a medical condition, injury, mental health condition, eating disorder, trauma history, medication issue, or any concern about your physical or mental health, you should speak to an appropriately qualified medical professional before beginning or continuing any coaching, fitness, nutrition, meditation, breathwork or wellbeing programme.
If you feel at risk of harming yourself or someone else, or if you are in crisis, you should contact emergency services, NHS 111, your GP, a crisis team, Samaritans, or another suitable emergency support service immediately.
4. Client suitability and safety
Before starting a service, you may be asked to complete an onboarding questionnaire. This may include questions about your goals, stress levels, sleep, health, fitness, lifestyle, work pressures, current challenges and relevant background information.
You agree to provide accurate information and to update the Provider if anything changes that may affect your ability to safely take part in coaching, exercise, meditation, breathwork, nutrition changes or any other part of the service.
The Provider reserves the right to refuse, pause, adapt or end services where the Provider reasonably believes the service is not suitable, safe or appropriate for the client at that time.
5. Payment terms
All services must be paid for in advance unless otherwise agreed in writing.
Payment may be made by bank transfer, invoice, online checkout, payment link, card payment, direct debit, subscription payment, or another method agreed by the Provider.
Where a client pays through a payment link, checkout page or client portal, the client authorises the relevant payment provider to process the payment in accordance with the stated price, billing period and payment terms.
Prices will be shown on the relevant proposal, invoice, website page, client page or payment page. Prices may change from time to time, but any price change for an active monthly client will be communicated in advance.
The Provider is not responsible for bank charges, card charges, foreign exchange charges, failed payment fees or other charges applied by a client’s bank or payment provider.
6. Monthly rolling subscriptions
Where a service is provided on a monthly rolling basis, the client pays in advance for each monthly billing period.
The subscription renews automatically each month unless cancelled by the client or ended by the Provider in accordance with these terms.
The package may include one-to-one coaching calls, access to a password-protected client page, meditations, sound healing resources, recipes, fitness guidance, nutrition guidance, written resources, check-ins or other resources as described on the relevant client page, payment page, invoice or proposal.
Unless otherwise agreed in writing, unused sessions, resources or access from one billing period do not automatically roll over into the next billing period.
7. Cancellation by the client
Monthly rolling coaching clients may cancel at any time.
To cancel, the client must email paul@paulcashmore.co.uk clearly stating that they wish to cancel their monthly coaching subscription.
Cancellation will stop the next monthly payment. The client will continue to have access to the service until the end of the paid billing period, unless otherwise agreed.
No further monthly payments will be taken after cancellation, provided the cancellation request is received before the next payment is due.
Payments already made are not normally refundable once the billing period has started, because time, calendar availability, client access and digital resources are reserved for the client. Refunds may be considered at the Provider’s discretion in exceptional circumstances.
8. Cooling-off period for online purchases
If you are buying as a consumer online, by phone, by email, or through another distance-selling method, you may have a legal right to cancel within 14 days of entering into the contract.
Where you ask for coaching services, digital resources, password-protected content or downloadable content to begin immediately during the 14-day cancellation period, you acknowledge that:
The service or digital access may begin before the end of the 14-day cancellation period.
If you access digital resources or receive services during that period, you may lose the right to cancel in relation to digital content already supplied.
If services have already been delivered, you may be required to pay a reasonable amount for the services provided before cancellation.
This clause does not affect your statutory rights.
9. Rescheduling coaching calls
Coaching calls should be attended at the agreed time.
If the client needs to reschedule, the client should provide at least 24 hours’ notice, unless there is a genuine emergency.
If the client gives less than 24 hours’ notice, misses a session, or does not attend, the session may be treated as used and may not be refunded or rearranged. Discretion will be applied and every attempt made to reschedule the clients session will be made.
The Provider will make reasonable efforts to reschedule where possible, but rescheduling is subject to availability.
If the Provider needs to reschedule, the Provider will offer a suitable alternative time.
10. Client responsibilities
The client agrees to:
Attend sessions on time.
Engage honestly and respectfully.
Complete any agreed actions at their own discretion.
Take responsibility for their own choices, behaviour and outcomes.
Inform the Provider of relevant health, fitness, mental wellbeing or personal circumstances that may affect participation.
Use resources safely and sensibly.
Seek medical or professional support where needed.
Not share private client resources, passwords, links, recordings or materials with others.
11. Results and outcomes
The Provider will deliver services with reasonable care and skill.
The Provider cannot guarantee any specific result, outcome, income increase, weight loss, fitness improvement, health outcome, emotional outcome, performance outcome or business result.
Results depend on many factors, including the client’s circumstances, commitment, consistency, health, lifestyle, work environment, stress levels, sleep, nutrition, training, personal responsibility and external factors outside the Provider’s control.
12. Fitness, nutrition and wellbeing disclaimer
Any fitness, exercise, food, recipe, nutrition, meditation, breathwork or wellbeing guidance is provided for general education and coaching purposes only.
It is not medical advice and should not be used to diagnose, treat, cure or prevent any illness, injury, disease or mental health condition.
Clients should not begin a new exercise, nutrition, breathwork, fasting, supplement, meditation or lifestyle protocol if they have any medical concern without first seeking advice from an appropriately qualified professional.
The client agrees to stop any activity immediately if they experience pain, dizziness, shortness of breath, chest pain, faintness, distress or any other concerning symptom, and to seek medical advice where appropriate.
13. Confidentiality
The Provider will treat client information as confidential and will not share personal information with third parties unless:
The client gives permission.
Sharing is necessary to provide the service.
The Provider is required to do so by law.
There is a serious risk of harm to the client or another person.
There is a safeguarding concern.
There is a need to protect legal rights or respond to legal proceedings.
The client also agrees not to disclose confidential materials, methods, private resources, session content, passwords or client-page content belonging to the Provider.
14. Data protection and privacy
The Provider will collect and use personal data only where there is a lawful reason to do so, such as providing services, managing bookings, taking payment, responding to enquiries, keeping business records, complying with legal obligations, or where the client has given consent.
Information collected may include name, email address, telephone number, payment information, booking details, coaching notes, onboarding answers, goals, wellbeing information, health-related information, fitness information, lifestyle information and other details shared by the client.
Some information shared in coaching may be sensitive. This may include information about physical health, mental health, stress, trauma, sleep, medication, fitness, nutrition or emotional wellbeing. This type of information will be handled with extra care.
The Provider will take reasonable steps to keep client data secure and will not sell client data to third parties.
Client data may be stored using trusted service providers such as email, cloud storage, calendar systems, payment processors, website platforms, form tools or client management systems.
Clients may request access to their personal data, correction of inaccurate data, deletion of data where appropriate, restriction of processing, or further information about how their data is used by emailing [insert email address].
Some records may need to be kept for legal, accounting, insurance or business purposes.
15. Password-protected client pages
Where a client is given access to a password-protected page, membership area, client portal or digital resource library, access is for that client only.
The client must not share login details, passwords, links, downloads, recordings, written materials, recipes, meditations, sound healing resources or other materials with another person unless the Provider gives written permission.
Access may be removed when the client’s subscription ends, if payment fails, if the client breaches these terms, or if the Provider reasonably changes the way resources are delivered.
16. Intellectual property
All materials provided by the Provider remain the intellectual property of the Provider unless otherwise stated.
This includes written materials, worksheets, recipes, videos, audios, meditations, sound healing resources, frameworks, coaching tools, slides, documents, exercise guidance, nutrition resources, digital downloads and website content.
Clients may use the materials for their own personal use only.
Clients must not copy, share, resell, reproduce, distribute, publish, upload, teach, modify or commercially exploit any Provider materials without written permission.
17. Payment failure
If a payment fails, the Provider may contact the client to request payment.
Access to coaching calls, client pages, digital resources or membership areas may be paused until payment is received.
If payment remains unpaid, the Provider may end the service.
The client remains responsible for any unpaid amount for services already provided or access already granted.
18. Refunds
Refunds are considered in accordance with these terms, the client’s statutory rights and the specific service purchased.
Monthly coaching subscriptions are paid in advance. Once a billing period has started, payments are not normally refundable unless required by law or agreed by the Provider.
One-off sessions, workshops, digital resources, courses or programmes may have their own refund or cancellation terms shown on the relevant payment page, invoice, proposal or sales page.
This does not affect the client’s statutory rights.
19. Communication between sessions
The level of support between sessions will depend on the package purchased.
Where messaging, email support or check-ins are included, the expected response times and boundaries will be set out on the relevant client page, proposal, payment page or written agreement.
Unless otherwise agreed, communication between sessions is for coaching support only and is not an emergency support service.
20. Corporate clients and organisations
Where services are delivered to a business, organisation, police force, corporate client, charity, public-sector body or team, the scope, fees, delivery format, cancellation terms and deliverables may be set out separately in a proposal, invoice, statement of work or written agreement.
Where there is any conflict between these terms and a signed corporate agreement, the signed corporate agreement will take priority.
21. Recording sessions
Sessions must not be recorded by the client unless both parties agree in advance.
If the Provider records a session, this will only be done with the client’s consent and for an agreed purpose, such as client review, training support or resource creation.
22. Testimonials and marketing
The Provider will not use the client’s name, image, testimonial, case study or personal story for marketing without the client’s permission.
If a client gives a testimonial, the Provider may use it on websites, social media, proposals or marketing materials unless the client withdraws permission.
23. Limitation of liability
Nothing in these terms limits liability where it would be unlawful to do so.
The Provider is not liable for indirect losses, loss of income, loss of opportunity, business losses, loss of profit, or consequences arising from decisions made by the client following coaching or use of resources.
The client is responsible for deciding whether the service is suitable for their personal circumstances.
24. Ending services by the Provider
The Provider may end or pause services if:
Payment is not made.
The client breaches these terms.
The client behaves abusively, dishonestly or inappropriately.
The Provider reasonably believes the service is no longer suitable or safe.
There is a conflict of interest.
The Provider is unable to continue providing the service for professional, personal or operational reasons.
Where the Provider ends a service without fault by the client, any refund will be considered fairly based on services already delivered and access already provided.
25. Changes to services or terms
The Provider may update these Terms and Conditions from time to time.
The latest version will be published on the website or provided on request.
For active monthly clients, any material change that affects price, access, cancellation rights or service delivery will be communicated in advance where reasonable.
26. Governing law
These terms are governed by the laws of England and Wales.
Any dispute will be dealt with by the courts of England and Wales, unless consumer law gives the client the right to bring proceedings elsewhere.
27. Contact
For questions about these terms, cancellations, payment, data protection or client access, please contact:
Email: paul@paulcashmore.co.uk
Website: www.paulcashmore.co.uk